SHIPPING FEE:
($7.00) for 5 boroughs NY Only. $11.00) for all other states. We pass along the additional shipping charges for weight, to EACH customer. All shipping Charges are based on weight. We do not ship to Canada or International
Our ground shipping method is typically once or twice a week on Thursdays & Fridays depending on how many orders we have. If you place your order past the ship time, we will ship OUT the following Thursday / Friday. Thank you for your patience. We will try our best to ship sooner. Please allow 4-10 business days for your order to arrive. This will be also depending on your state
IF YOU DO NOT RECEIVE YOUR PACKAGE MORE THAN 10 DAYS: CHAT US
If you haven't received your order in 10 days OR MORE, please understand we have no control of the USPS SCHEDULE, WEATHER, etc. Please use our CHAT BUTTON with any questions regarding your order, and we will track your shipment. If you have any general questions, please kindly chat us. We will gladly assist.
NO REFUNDS
Due to the nature of our business, all candle products are homemade and not cost effective to offer refunds. We use quality products such as: Jars, Boxes, Packaging, Labeling for making all our homemade candles, AND we do not cut corners for our candle making. If for any reason product(s) show up damaged, broken, please send us pictures, and will determine a refund Or Replacement upon review, which can take up to 3 days. If you are unhappy with our limited gift section , please tell us why and we will review so please email us and tell us. We want to know on any improvements we can make.
HOURS OF OPERATION 7 DAYS A WEEK
Due to the nature of our business, we only communicate via email and chat for questions.
MAILING ADDRESS:
Step into Into My Zen
c/o Robin Meyers
PO Box 60642
SI NY 10306
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