Shipping Fee & Policy

SHIPPING FEE: 

($9.00) for 1 candle ($12.00 ) for 2 candles  and $14.00 for  3 candles Staten Island, NY Shipping area Only. We pass along the shipping charges for EACH customer. 

Our ground shipping method is typically once or twice a week on Thursdays & Fridays depending on how many orders we have.  If you place your order past the ship time, we will ship OUT the following Thursday / Friday. Thank you for your patience. We will try our best to ship sooner. Please allow 4-10 business days for your order to arrive.

IF YOU DO NOT RECEIVE YOUR PACKAGE MORE THAN 10 DAYS:   CHAT US 

If you haven't received your order in 10 days OR MORE, please understand  we have no control of the USPS SCHEDULE,  WEATHER, etc.  Please use our CHAT BUTTON with any questions regarding your order, and we will track your shipment. If you have any general questions, please kindly chat us.  We will gladly assist.

NO REFUNDS

Due to the nature  of our business, all  candle products are homemade and not cost effective to offer refunds.  We use quality products such as: Jars, Boxes, Packaging, Labeling  for making all our homemade candles, AND we do not cut corners for our candle making.   If for any reason product(s) show up damaged, broken, please send us pictures, and will determine a refund      Or Replacement upon review, which can take up to 3 days. If you are unhappy with our limited gift section , please tell us why and we will review so please email us and tell us.  We want to know on any improvements we can make. 

HOURS OF OPERATION 7 DAYS A WEEK

Due to the nature of our business, we only communicate via email and chat for questions.

MAILING ADDRESS: 

Step into Into My Zen 

c/o Robin Meyers 

PO Box 60642 

SI NY 10306